Reservations
Spa services are available by appointment, walk-ins are welcome. Booking a reservation will require all clients to provide a credit card or gift certificate number. To ensure availability, please schedule your appointments in advance.

Online reservations at sknspanyc.com require a prepayment with a valid credit card or gift certificate. All clients are subject to the 24 hour cancellation policy, to simply change or cancel an online booking please give us a call. 

Check In
It is suggested to arrive 5 minutes before your appointment, all clients are required to complete a profile prior to their services. At this time we are limiting the number of people within the spa and taking Covid-19 precautions. 

Cancellations/Late Arrivals
All clients, including spa members and package holders, are subject to our 24 hour cancellation policy. If you do not notify us of a cancellation or change 24 hours prior to your spa service, your appointment will be considered confirmed and your credit card will be charged a $25 fee. Weather conditions are not exceptions for late cancellations.

Please arrive in a timely manner, clients will not receive an extension of the scheduled service and full payment is required even if they are not completed due to late arrival. 

Gift Certificates/Spa Promotions/Third Party Vouchers
All gift certificates/vouchers must be mentioned and approved at the time of booking. Spa specials cannot be used or combined with any other offers, promotions, or third party gift certificates. Introductory promotions, offers, vouchers, third party gift cards or certificates can only be used once. Otherwise you will have to pay the difference of the original cost of the service.

Return Policies
All spa services and gift certificates are non refundable, can be exchanged for store credit only to be used toward other services or products. There are no refunds on services rendered.

Products can be accepted for refund or exchange within 14 days only when unopened and in original packaging.  No refund or exchange given after 14 days of purchase or if product has been opened.  

Unused series deposited can be fully refunded in their original payment method for any reason within 7 days of purchase. Otherwise, store credit only. 

Series
All series from SKN Spa have no expiration date, and can be shared with friends and family; simply book the appointment for them and mention they will be redeeming your series. Gift certificates can be issued from any series.  All series must be pre-deposited or prepaid before usage. Partial deposits for series can be made in two payments. Series service can be exchanged or upgraded with extra cost. Used series can be cancelled, and used services from those series will no longer be charged at discounted prices, but at original, non-discounted prices, and the remainder balance of the series will be exchanged for store credit only to be used toward other services/gift certificates or products.

Gratuities
Our listed rates do not include gratuity. A cash gratuity of 15-20% of each service price is appropriate and appreciated. However, the gratuity you leave is entirely based on your satisfaction.

Payment
All major credit cards are accepted. We do not accept any personal or traveler’s checks. Any gift cards, vouchers, or certificates must be mentioned at time of booking.

To Better Service You
Health Conditions: Please advise us at time of booking of any health conditions, allergies, injuries, pregnancy or special needs that may affect your services.

Cleanliness: For your safety and health we are committed to the highest standards of cleanliness. All equipment is sterilized and sanitized after every service and treatment.

Loss or Damage: We regret that we cannot be responsible for any loss or damage of personal items. For the protection of your clothing, we recommend wearing the robe provided.

Cell Phones: To guarantee a relaxing visit for all guests, we ask that you please mute cell phones during your visit. Please maintain conversations at a considerate volume in all spa areas.

Privacy Policy
Our highest commitment to your privacy. Your personal information is confidential. This includes your credit card info, address, phone numbers and email address on file. We do not share your personal information or email with third parties. We will never share or sell individual personal information.

We value and respect our members’ privacy and preferred methods of receiving (or not receiving) invitations & communications from us.